A vendor-independent expert in digital and omni-channel customer service development
Digitalization changes business, but does your customer service change?
Customer demands are growing – can your customer service meet the growing demands?
Is customer service an expense or competitive advantage for your company?
What is First Goal?
First Goal is a vendor-independent consulting and expert company specializing in digital and omni-channel customer service development.
We help the customer service organizations to digitize and improve the handling of customer contacts in different service channels 24/7. We also help to develop your customer service towards proactive and sales-oriented mode. We align your customer service organization to work better together with sales, marketing, maintenance, invoicing and other customer interface functions, so that you can produce a good customer experience in all customer touchpoints. We also harness the customer 360-data to serve the continuous development of your company.
Shall we raise the digital and omni-channel customer service together as one of the cornerstones of your organization’s success?
Contact us!
Our Services
How can we help you?
We create a strategy, vision and roadmap to raise your customer service in top level
We map the current state of your organization’s customer service and the development needs. Based on mapping findings, we will create strategy, vision and concrete roadmap for your customer service development. As a result, you will have a concrete and well-defined development path forward. And we are of course willing to help you to execute according to the development plan.
We identify and acquire the most suitable customer service technology solutions for you
We are procurement professionals for customer service technology. As a vendor-independent consultants and experts, we identify and compete the most suitable technology solutions for your customer service and IT needs. At the same time, you will save purchasing costs, because we know the realized pricing from hundreds of requests for proposal (RFP) projects for our customers.
We help you succeed in customer service development and implementation projects
In customer service development and implementation projects, it is important that customer journeys, employees, processes and systems work together – system development alone is not enough. Our vast customer service expertise combined with strong project management skills ensures that your customer service development project will be a success story within the agreed scope, schedule and budget.
Other customer service development offering:
Sparring, training, audits, concepts, …
We offer development support, training, sparring, auditing and conceptualization for any the area of customer service that you want to develop. Our expertise covers the planning of customer journeys, the renewal of internal operational models and processes, as well as the technology solutions and integrations. Whatever customer service development topic you have in mind, please contact us and let’s talk how we can help.
Are we the right partner for you?
5 reasons to choose First Goal
The benefit of the customer is our goal
Read about our customers
For example, these companies have trusted our expertise over the years:
Would you like to know more?
Please leave a contact request using this form or feel free to contact us directly.
The initial discussions where we assess your situation and customer service development needs is always free. We are sure that you will get ideas for developing your customer service from us, even if you choose not to work with us further this time.
