We specialise in digital customer service development

Take your customer service to the next level

We can help you improving your customer service utilizing modern Contact Center-, CRM- or Service Desk solutions across all contact channels online 24/7 in the web or mobile self-service or via traditional channels such as phone, email, chat, social media, video, etc. Or if you need knowledgeable partner to help you with reporting, workforce management or customer surveys execution, please contact us. We also help you to automate your customer service processes using artificial intelligence (AI) and robotization (RPA) solutions.

Our customers are typically large or mid-sized contact center organizations operating in one or more of these industries in Finland: banking and insurance, information and communication, utilities, transportation and logistics, healthcare, retail, hospitality and public sector. Our services are especially popular in banking and insurance, and the public sector. Please see at the bottom of this page what few of our customers says about us.

We are vendor independent digital customer service experts with with extensive experience in various Contact Center-, CRM- and Service Desk-solutions. We step into your shoes so we can support you to achieve your goals with our business and technical expertise and extensive knowledge of technology vendors and their local service providers.

Our typical customer project starts by evaluating your customer service organization’s current status and business needs, and defining a customer service roadmap for you.


Then we assist you to create a request for proposal (RFP) and selecting the best solution for your business needs including contract negotiations, saving you both time and money.


Next, we follow the RFP phase by acting as your project manager or solution architect or expert or service designer for the implementation project phase.

In the production phase, we can help you with service design, integrations and AI-based customer conversation analytics (customer insight) with target to leverage your solution investment in full scale.

Your project can be small or large or vary in size over time – we always adapt according to our customer needs.


Please see our contact details below. Give Arto or Mika a call, or send us an email, and let’s discuss how we can help to improve your customer service. Or please chat with Arto or please leave your contact info while our chat-service is closed. We’re sure that you will learn valuable things at our first meeting, and you won’t regret your contact with us. Don’t worry – we never charge for your first evaluation discussion.​​

Mika Hakanen

CEO | Contact Center Architect

+358 400 831 771

Arto Koponen

Partner | Customer Service Architect

+358 40 546 6678


Jarmo Airamo

Customer Experience Architect

+358 400 439 033


Jukka Vuoksinen

Solution Designer

+358 40 524 0700


Juuso Ihalainen

Director, Customer Management

+358 44 757 4000


Office location:

First Goal Oy

Lemuntie 8, 3.floor

00510 Helsinki, Finland

Petri Salminen

Business Architect

+358 400 520 678


” Cooperation with First Goal experts has gone smoothly, and this has saved a lot of time. Their expertise is not limited to customer service solutions, but they have been able to help us in the development of large ICT services as well. Their experience and expertise are reflected in their everyday work. Warmly recommended."

LähiTapiola / Vuokko Laitinen, Director

© 2020 First Goal Oy

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